A range of assessment methods should be used to assess the practical skills and knowledge required to provide front office reception services The following examples are appropriate for this unit direct observation of the candidate providing arrival and departure services including financial transactions roleplay to assess ability to deal with differing customer queries requests or complaints case studies to complete arrival or departure processes and documentation for different customer scenarios written and oral questioning or interview to test knowledge of the accommodation product and the relationships between different sectors of the tourism industry review of front office records reports and computer data completed by the candidate review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example SITTTSLB Receive and process reservations SITTTSL007B Receive and process reservations SITTTSLB Control reservations or operations using a computerised system SITTTSL010B Control reservations or operations using a computerised system SITXCCSB Provide visitor information SITXCCS001B Provide visitor information SITXFINA Maintain financial records SITXFIN002A Maintain financial records.
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